Terms and Conditions – XA Mattress
Last updated: 25-03-2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of www.xamattress.co.uk and any purchases made through our website. By accessing or using our website, you agree to be bound by these Terms.
2. About Us
XA Mattress (“we”, “us”, “our”) is an online retailer of mattresses, beds, sofas and related products sourced from various manufacturers and suppliers.
3. Products and Descriptions
We aim to ensure all product descriptions, images and specifications are accurate.
However, variations may occur due to manufacturing updates, materials, lighting, or screen display.
Images (including AI-generated or enhanced visuals) are for illustrative purposes only.
We do not guarantee that colours or finishes will exactly match what is displayed.
4. Pricing and Payment
All prices are listed in GBP (£) and may include or exclude VAT where applicable.
We reserve the right to change prices at any time without notice.
Payment must be made in full before dispatch unless otherwise agreed.
We accept payment via approved payment providers.
5. Orders
Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order at our discretion.
You will receive confirmation once your order is accepted.
In case of pricing or stock errors, we may cancel and refund your order.
6. Delivery
Delivery times are estimates and not guaranteed.
We are not liable for delays caused by third-party couriers or unforeseen circumstances.
Risk transfers to you upon delivery.
You must inspect goods upon delivery and report any issues promptly.
7. Cancellations and Returns
You may cancel your order within 14 days of receiving goods (UK Consumer Contracts Regulations).
Items must be unused, in original condition, and suitable for resale.
Certain items (e.g. hygiene-related products like mattresses) may have restrictions once opened.
Return costs may be your responsibility unless the item is faulty.
Refunds are processed after inspection of returned goods.
8. Faulty or Damaged Goods
If goods arrive damaged or faulty, notify us within 48 hours.
We may offer repair, replacement, or refund in line with UK consumer law.
We are not responsible for damage caused after delivery.
9. Old Mattress Removal
Where offered, removal services are optional and subject to availability.
Items must be prepared and accessible at time of collection.
10. Promotions and Offers
Promotions, discounts and codes are subject to availability.
Offers may apply only to selected products.
Cannot be combined unless stated.
Offers may be withdrawn or amended at any time without notice.
11. Use of Website
You agree not to:
Misuse the website
Attempt unauthorised access
Interfere with functionality
Use content for commercial purposes without permission
12. Intellectual Property
All content (text, images, branding, design) is owned by or licensed to XA Mattress.
This includes AI-generated or enhanced content used for marketing.
You may not reproduce or use any content without permission.
13. Data and Privacy
We may collect and process personal data in accordance with our Privacy Policy.
This may include use of cookies, analytics tools, and advertising platforms.
We may use data for order fulfilment, customer service, marketing and optimisation.
We may run advertising campaigns across platforms (e.g. Google, Meta) which may use tracking technologies.
14. Limitation of Liability
We shall not be liable for indirect, incidental or consequential damages.
Our total liability shall not exceed the value of the goods purchased.
Nothing in these Terms excludes liability where it is unlawful to do so.
15. Third-Party Products
We sell products manufactured by third parties.
We are not responsible for manufacturing defects beyond applicable warranties.
Manufacturer warranties may apply separately.
16. Availability
All products are subject to availability.
We reserve the right to discontinue products at any time.
17. Changes to Terms
We may update these Terms at any time.
Continued use of the website means you accept updated Terms.
18. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to UK jurisdiction.
19. Contact
For any queries, contact us at: 020 3674 8303